Privacy Policy

1. Introduction

Welcome to Grain Bridge ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website (https://grainbridge.site), as well as any related services, sales, marketing, or events (collectively, the "Services").

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following personal information:

Contact Information: Name, email address, postal address, phone number
Account Information: Username, password, account preferences
Transaction Information: Payment details, purchase history, billing address (all payment information is processed by our secure payment processors)
Communication Information: Comments, questions, messages submitted through contact forms, feedback, and survey responses
Marketing Information: Preferences in receiving marketing communications and notifications

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

Usage Data: Information about how you use our website and Services, including browsing patterns, page views, and referring URLs
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
Device Information: Information about the device you use to access our website
Aggregated Data: Statistical or demographic information that does not directly reveal your identity

3. How We Collect Your Information

We collect information through various methods, including:

Direct Interactions: When you provide information by filling in forms, creating an account, subscribing to our newsletter, participating in discussions, making purchases, or contacting us
Automated Technologies: As you navigate through our website, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies
Third Parties: We may receive information about you from various third parties, such as analytics providers, advertising networks, and search information providers

4. How We Use Your Information

We use your information for the following purposes:

To provide, maintain, and improve our Services
To process and fulfill your transactions
To send you administrative information, such as updates to our terms, conditions, and policies
To personalize your experience and deliver content relevant to your interests
To respond to your comments, questions, and requests
To send you marketing and promotional communications (with your consent if required by law)
To monitor and analyze usage patterns, trends, and activities related to our website
To protect our Services, users, and the public
To detect, prevent, and address technical issues, security incidents, and fraudulent activities
To comply with legal obligations

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

Essential Cookies: Necessary for the operation of our website
Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
Functionality Cookies: Used to recognize you when you return to our website
Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Sharing Your Information

We may share your information with the following parties:

Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service
Business Partners: Trusted third parties with whom we partner to offer certain products, services, or promotions
Affiliates: Our parent company, subsidiaries, and affiliates
Legal Requirements: When required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers, and any payment transactions will be encrypted.

Despite our efforts, please understand that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your personal information.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

9. Your Rights

Depending on your location, you may have various rights regarding your personal information, which may include:

Access: The right to request copies of your personal information
Rectification: The right to request correction of information you believe is inaccurate or to complete information you believe is incomplete
Erasure: The right to request the deletion of your personal information in certain circumstances
Restriction: The right to request restriction of processing of your personal information
Object: The right to object to processing of your personal information
Data Portability: The right to request transfer of your personal information to another organization or directly to you
Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

11. International Transfers

We are based in the United Kingdom, and your information may be transferred to, stored, and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.

12. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

14. Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +44 913 589 8346
Mail: 956 Dale Ranch, Andersontown, LL14 5NR, United Kingdom