1. Introduction
At Grain Bridge, we want you to be completely satisfied with your purchases. This Refund Policy outlines our guidelines regarding refunds and cancellations for products and services purchased through our website (https://grainbridge.site).
By making a purchase through our website, you agree to this Refund Policy. Please read this policy carefully before completing your purchase.
2. Digital Products and Downloadable Content
2.1 E-Books, Digital Guides, and Templates
Due to the nature of digital products, all sales of e-books, digital guides, templates, and other downloadable content are final and non-refundable once the download has been initiated or the digital product has been delivered to your account.
However, if you experience technical issues with downloading or accessing your purchased digital product, please contact us at [email protected] within 7 days of purchase, and we will work to resolve the issue or provide a replacement.
2.2 Online Courses and Tutorials
For online courses and tutorial packages:
- If you have not accessed or started the course, you may request a full refund within 14 days of purchase.
- If you have accessed less than 25% of the course content, you may request a partial refund within 14 days of purchase.
- No refunds will be issued after 14 days of purchase or if more than 25% of the course content has been accessed.
To request a refund for an online course, please email [email protected] with your order number and reason for the refund request.
3. Physical Products
3.1 Art Supplies and Materials
For physical art supplies and materials:
- You may return unopened, unused items in their original packaging within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
- Items that are damaged, defective, or incorrect at the time of delivery may be returned for a full refund or replacement within 14 days of delivery.
- Custom or personalized items cannot be returned unless they are damaged or defective upon receipt.
3.2 Art Prints and Original Artwork
For art prints and original artwork:
- If the artwork arrives damaged, please contact us within 48 hours of delivery with photos of the damage for a replacement or refund.
- Returns of undamaged artwork are accepted within 14 days of delivery if the item is returned in its original packaging and condition.
- Custom or commissioned artwork is non-refundable unless it substantially differs from the agreed specifications.
3.3 Return Shipping
For returns of physical products:
- You are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
- The original shipping costs are non-refundable unless the return is due to our error.
4. Workshops and Events
4.1 Online Workshops
For online workshops and webinars:
- Cancellations made more than 7 days before the scheduled event will receive a full refund.
- Cancellations made 3-7 days before the event will receive a 50% refund.
- No refunds will be issued for cancellations less than 3 days before the event.
- If you cannot attend, you may transfer your registration to another person by notifying us at least 24 hours before the event.
4.2 In-Person Workshops
For in-person workshops and events:
- Cancellations made more than 14 days before the scheduled event will receive a full refund.
- Cancellations made 7-14 days before the event will receive a 75% refund.
- Cancellations made 3-7 days before the event will receive a 50% refund.
- No refunds will be issued for cancellations less than 3 days before the event.
- If you cannot attend, you may transfer your registration to another person by notifying us at least 48 hours before the event.
4.3 Event Cancellation by Grain Bridge
If we cancel an event or workshop:
- You will receive a full refund of your registration fee.
- Alternatively, you may choose to transfer your registration to another scheduled event.
- We are not responsible for any travel, accommodation, or other expenses you may have incurred.
5. Subscriptions and Memberships
5.1 Subscription Cancellations
For subscription-based services:
- You may cancel your subscription at any time through your account settings or by contacting [email protected].
- Cancellations will take effect at the end of your current billing cycle.
- No partial refunds will be issued for unused portions of the current billing cycle after cancellation.
5.2 Membership Refunds
For our membership programs:
- New members may request a full refund within 14 days of joining if they have not accessed premium content or benefits.
- After the first 14 days, or if premium content or benefits have been accessed, memberships are non-refundable for the current billing period.
- Annual memberships may be eligible for a prorated refund at our discretion in exceptional circumstances.
6. How to Request a Refund
To request a refund, please:
- Email us at [email protected] with the subject line "Refund Request"
- Include your order number, purchase date, and the product or service for which you are requesting a refund
- Explain the reason for your refund request
- For physical products, include photos if the item is damaged or defective
We will respond to your refund request within 3 business days.
7. Refund Processing
When a refund is approved:
- Refunds will be issued to the original payment method used for the purchase.
- Digital product and service refunds will typically be processed within 5-7 business days.
- Physical product refunds will be processed within 10-14 business days after we receive the returned item.
- Depending on your payment provider and financial institution, it may take additional time for the refund to appear in your account.
8. Exceptions and Special Circumstances
We understand that exceptional circumstances can occur. If you experience a significant issue with a purchase that is not covered by this refund policy, please contact us at [email protected] to discuss your situation.
We reserve the right to consider refund requests outside of these guidelines on a case-by-case basis. Any exceptions made will be at our sole discretion and do not constitute a waiver of this policy for future transactions.
9. Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or the United Kingdom, you have certain rights under applicable consumer protection laws, including the right to cancel certain types of contracts within 14 days without giving any reason (the "cooling-off period").
Please note that the cooling-off period does not apply to:
- Digital content (like e-books or online courses) if you have expressly consented to delivery and acknowledged that your right to cancel would be lost
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery
- Custom-made or personalized items
- Services that have been fully performed with your express consent and acknowledgment that you would lose your right to cancel once the service is complete
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to check this page periodically for updates.
If we make material changes to this policy, we will notify you through a notice on our website or by email.
11. Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: [email protected]
- Phone: +44 913 589 8346
- Mail: 956 Dale Ranch, Andersontown, LL14 5NR, United Kingdom
